Books

“A contre courant”, de Ricardo Semler or “Maverick” in English

“Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits” by James Parker, ex CEO of Southwest Airlines

“NUTS! SOUTHWEST AIRLINES CRAZY RECIPE FOR BUSINESS AND PERSONAL SUCCESS”. By Kevin and Jackie Freiberg based on 2 years of inquiry, interviews, surveys of People at Southwest

“Lead with Luv” Interview between Ken Blanchard (author of “The one minute manager”) and Colleen Barrett, Southwest Airlines President from 2001-2008

“The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance” by Jody Hoffer Gittell